The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. iCYCLE Malaysia Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.
Goods/Products should be return within 30days after purchase.
For return/refund, kindly click here https://www.terra-phoenix.com/shop/contact-us
Kindy return your purchase to the following address:
iCYCLE Malaysia Sdn Bhd
BR2025, Bangunan Faculty of Computing and Informatics, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia.